Hill House Designs – Terms and Conditions
By purchasing a service package or booking a consultation with Hill House Designs (the “Company”), you agree to the following terms and conditions. These terms are subject to change and do not affect your statutory rights.
1. Agreement & Client Responsibilities
A contract between you (the “Client”) and Hill House Designs will only be established upon receipt of payment and the issuance of a confirmation email.
To provide our services, the Client must submit accurate and up-to-date personal information, including their name, address, phone number, email address, and relevant details about the project. This includes a questionnaire, photographs of the space, and other project-related information. You will have a video consultation with your designer to discuss the details and receive tailored recommendations along with a shoppable list of products.
By purchasing a service, you confirm that the details provided are correct, current, and complete. You also agree that the services are for your personal use and not for resale purposes.
You must be 18 years or older to engage with Hill House Designs services. If you are under 18, a parent or guardian must oversee your use of the service.
2. Service Timeframes & Price Adjustments
The initial video consultation must be scheduled within 12 months of purchase, or the Client may be subject to any price adjustments that occur within that period.
Hill House Designs reserves the right to adjust pricing for services at any time without prior notice.
3. Payment & Cancellation Policy
Full payment is required before any design work begins. Hill House Designs partners with third-party providers for payment processing, who accept a variety of credit and debit cards as displayed at checkout.
If payment is not received or any terms are breached, the Company reserves the right to terminate the agreement.
If the Client wishes to cancel a purchased package, written notice must be sent to Hill House Designs within 24 hours of payment to be eligible for a refund. Refunds will be processed within 7 days.
Package changes must also be requested within 24 hours of payment. After this period, changes cannot be guaranteed as design work may already have commenced.
4. Design Services & Recommendations
Designs provided by Hill House Designs are based on the information and measurements supplied by the Client. All floor plans and 2D renderings are for visual representation purposes only. We advise double-checking all measurements before purchasing products, as Hill House Designs cannot be held liable for discrepancies.
The designs are intended as recommendations only. While we will provide links to third-party retailers for purchasing products, we cannot be responsible for price changes, stock availability, or other errors related to these products.
Hill House Designs is not responsible for executing or implementing the design recommendations. The responsibility for placing orders and arranging installations rests with the Client.
5. External Websites & Product Information
Any product links provided as part of the service are external to Hill House Designs, and we cannot guarantee the accuracy or availability of information on these sites. Clients are encouraged to assess the suitability of products before purchase.
Images and descriptions on retailer websites may not always be accurate, and product colours or details may vary. Hill House Designs is not responsible for any discrepancies or inaccuracies in product descriptions or images.
Delivery charges and installation fees are not included in the design package and must be arranged separately by the Client.
6. Limitations of Liability
Hill House Designs shall not be held liable for any delays in delivering services or any consequences arising from events beyond our reasonable control, including but not limited to natural disasters, industrial action, or government regulations.
We do not offer kitchen or bathroom layout redesigns as part of our services; packages related to these spaces are for decor styling purposes only. Prices for individual products like wallpaper, paint, and fabrics are per item and do not include estimates for the total quantity required.
The Client is responsible for securing services related to the implementation of the design, such as installation or decorating services, and these costs should not be included in the design budget provided to Hill House Designs.
7. Design Timeline & Modifications
Depending on your chosen package, upon completion of your consultation, your design pack will be delivered via email within 14 days.
Should adjustments to the initial design be necessary, Hill House Designs will accommodate reasonable changes, provided they remain within the original brief.
8. Marketing & Use of Designs
By using our services, you agree that Hill House Designs may feature your design project in marketing materials, on our website, or social media, unless otherwise requested in writing.
If a project is used for promotional purposes, references to retailers and products used in the design may also be included.
9. Privacy & Data Protection
Hill House Designs is committed to protecting your privacy. The information collected during the course of providing our services is used solely for the purpose of fulfilling your design project and may also be used to improve our website and offerings.
Your personal data will not be shared with third parties for marketing purposes. We may, however, disclose your information for legal reasons, fraud prevention, or to comply with government requests.
10. Website Terms & Conditions
By accessing the Hill House Designs website, you acknowledge that you are legally entitled to use the information provided therein.
Any trademarks, logos, or branding displayed on the website are the property of Hill House Designs, and no permission is granted for their use without written consent.
External links provided on the website are for convenience only. Hill House Designs is not responsible for the content or accuracy of these external sites.
Hill House Designs disclaims liability for any loss or damages arising from the use of the website or reliance on its contents. All information provided on the website and in service packages is offered “as is” without warranties of any kind.